President’s Message | March 2025

President’s Message
March 2025

To our Mount Sinai family,

We hope you’ve had a wonderful and productive start to the year. At Mount Sinai Medical Center, we’re embarking on a transformative phase in our history as we celebrate 75 years of high-quality, compassionate care in South Florida.

As a part of this celebration, we’re proud to share our recent accolades from Healthgrades. Mount Sinai Medical Center has been recognized as One of America’s 100 Best Hospitals for the 2nd consecutive year, and as One of America’s 250 Best for the 6th consecutive year. Placement on Healthgrades’ 100 Best List puts our medical center among the Top 2% of hospitals in the country for overall clinical excellence.

These achievements are based on patient outcomes. To determine the top hospitals, Healthgrades evaluated risk-adjusted mortality and complication rates for over 30 conditions and procedures at approximately 4,500 hospitals nationwide. This most recent accolade is a testament to the outstanding care our physicians, nurses, and allied health professionals deliver to our patients each and every day.

Our ability to continue to deliver patient-focused care rests on our dedication to investing in the latest technologies that support our expert clinical team. Starting this spring, we will integrate a new Virtual Nursing program into 160 in-patient rooms across our Miami Beach campus as an additional layer of oversight and care for our patients.

This advanced computer-vision technology, paired with a nursing command center, will allow our dedicated care teams to monitor patients remotely around the clock. Staff will be able to engage as needed and leverage artificial intelligence to predict and prevent incidents like falls from occurring. The command center will provide real-time connection to patients with audio and video capabilities, allowing both physicians and nurses to answer patients’ questions — promptly and efficiently. Nurses will also be able to execute discharge planning, admission assessments, and other documentation through this program, freeing up floor nurses to focus on direct patient care.

Through the implementation of the Virtual Nursing technology, we aim to see an increase in staff productivity, nurses’ recruitment and retention, and patient satisfaction. This complimentary approach to traditional care will empower us to achieve a more personalized experience for our patients. 

Our commitment to improving the patient experience doesn’t stop with Virtual Nursing. This February, we rolled out automatic event messaging for our three Emergency Centers and Operating Rooms.

In our emergency centers, messages are sent with live updates of a patient’s progress, including when they’re assigned a room, a nurse, an attending, and preparing for discharge. For our those scheduled for procedures, the text communications sync with Epic, our digital medical record system, and are sent at the start and completion of a procedure, as well as when the patient arrives to the recovery room.

These communications – both texts and emails — soothe anxiety for patients and their families and keep them informed on their progress.

At Mount Sinai, we’re always striving for a higher standard of care. Our decades of extensive clinical research and investment in cutting-edge technology has led to numerous medical breakthroughs, shaping the future of health care. As an extension of this pursuit, we are proud to introduce Mount Sinai’s integrated research and innovation institute: The Semyon and Janna Friedman Advanced Research Institute, or ARI.

Dr. Semyon and Janna Friedman’s visionary leadership will allow us to establish a robust research infrastructure to revolutionize medicine through innovation, collaboration, and clinical and translational research. In this expansion, we will add grant and compliance specialists, research coordinators, a biostatistician, an epidemiologist, and additional personnel to our team, centralizing all research services. Additionally, we are developing a Data-Core system to capture and manage current research and health data, with the ability to expand to a data warehouse and a data-linked biobank.

The Semyon and Janna Friedman Advanced Research Institute will provide scientific, administrative, and regulatory support for clinical and translational research throughout Mount Sinai.

As always, we continue to focus on enhancing the patient experience, with more personalized care and better outcomes.

Thank you for your dedication to our medical center and its mission.

Sincerely,

Gino R. Santorio
President & Chief Executive Officer